Returns & Refunds
Moschino offers a sophisticated return process, allowing you to return items within 20 days of delivery for a full refund or exchange. All returned merchandise must be in its original condition with the authenticity tag and seal still attached.
Complete the Return Form
Log into your account or access the 'Order Status' page to fill out the online Return Form and receive a Return Authorization Number.
Prepare the Package
Place the items in their original designer packaging and secure them inside the shipping box, ensuring the pre-printed return label is clearly visible on the exterior.
Ship Your Return
Schedule a complimentary collection with our preferred courier or drop off your package at an authorized service point to ensure tracked and insured delivery.
Quality Check and Refund
Once our warehouse confirms the items meet our quality standards, your refund will be processed to the original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing