Frequently Asked Questions
Everything you need to know about your Moschino shopping experience.
How can I track the status of my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is Moschino's return policy?
You may return any item purchased on our official store within 14 days of the delivery date. Items must be in their original condition, with all tags and packaging intact.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are Moschino products purchased online authentic?
Yes, all products sold on our official website are guaranteed to be authentic. Each item comes with a Certilogo code or authenticity tag to verify its origin.
Do you offer international shipping?
Moschino ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We use Italian sizing as our standard; the guide provides conversions for US, UK, and international measurements.